Legal
Complaints Policy
We take every complaint seriously. These are the proposed handling steps; timeframes are pending legal approval.
Draft — pending legal reviewDraft — pending legal review
This page is a draft pending legal review and is not a binding text.
Submit
Via the complaint form or by email.
Acknowledgement
We confirm receipt — timeframe pending approval.
Review
Reviewed by a team independent of the party involved.
Final response
A written response with the outcome and next steps.